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Shipping and Delivery Policy

Last updated: September 5, 2026

This Shipping and Delivery Policy applies to orders placed through the online store operated by ROYAL UNIBREW A/S.

1. Shipping Summary

  • Shipping method: Tracked standard shipping

  • Shipping cost: Free

  • Order processing time: 1–3 business days

  • Estimated transit time: 8–15 business days after dispatch

  • Estimated total delivery time: 9–18 business days

Business days are Monday through Friday, excluding public holidays. Processing time and transit time are calculated separately.

All delivery times are estimates and are not guaranteed.

2. Shipping Destinations

We ship to the countries and regions available for selection during checkout. If your country or delivery address is not available at checkout, we are currently unable to accept the order.

Customers must provide a complete and accurate delivery address, including the recipient’s name, street address, house or apartment number, postal code, city, and country.

3. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high order volume, promotional campaigns, or public holidays, processing may require additional time.

4. Shipping and Delivery Time

After an order has been dispatched, standard delivery is estimated to take 8–15 business days.

Delivery times may vary depending on the destination, carrier availability, customs procedures, severe weather, public holidays, or other circumstances outside our reasonable control.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email. Tracking information will be provided when it is available from the shipping carrier.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

6. Incorrect or Incomplete Addresses

Customers are responsible for ensuring that the shipping information submitted during checkout is complete and accurate.

If you notice an error in your shipping address, contact us as soon as possible at caovan4gk1su3835@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched. Additional shipping charges may apply if a parcel is returned because of an incorrect, incomplete, or undeliverable address.

7. Delayed Shipments

Occasional delays may occur due to customs clearance, carrier disruptions, severe weather, public holidays, unusually high order volumes, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will review the tracking information and contact the shipping carrier when necessary.

8. Lost or Missing Parcels

If tracking information shows that a parcel has been delivered but you have not received it, please:

  1. Check the delivery location and surrounding area.

  2. Ask members of your household or neighbors whether they accepted the parcel.

  3. Contact the shipping carrier for additional delivery information.

  4. Contact us if the parcel still cannot be located.

We will investigate the matter with the shipping carrier and provide an appropriate solution in accordance with applicable law.

9. Damaged Packages

Please inspect your order when it arrives. If the parcel or product is damaged, contact us promptly and provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the parcel and product

  • A photograph of the shipping label

We will review the issue and arrange an appropriate solution.

10. Customs Duties and Import Charges

Where international shipping is available, customs duties, import taxes, or other charges may apply depending on the destination country.

Any applicable charges will be handled in accordance with the information displayed during checkout and the laws of the destination country.

11. Separate Shipments

Orders containing multiple products may be shipped in separate packages. These packages may arrive on different dates and may have separate tracking numbers.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

12. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been dispatched.

If the order has already been shipped, you may request a return in accordance with our Return and Refund Policy.

13. Contact Information

For questions regarding shipping, tracking, delays, or delivery, please contact:

Company: ROYAL UNIBREW A/S
Email: caovan4gk1su3835@gmail.com
Telephone: +45 56 77 15 00
Business address: Faxe Alle 1, 4640 Faxe, Denmark
Company registration number (CVR): 41956712